Wintel & Citrix Support Engineer

📌Positions are open to Mexican Citizens and official residents of Mexico.
📍Location: Guadalajara (hybrid)
📌Strong English interpersonal skills required

About the AstraZeneca

AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At Astra Zeneca, we’re dedicated to being a Great Place to work!

Job Description

This role is for a world leading Pharmaceutical company which operates in over 100 countries and is headquartered in the United Kingdom. The candidate is expected to work as an Engineer for a large infrastructure support and maintenance function, spanning several continents.

As a technical support Engineer in IT operations team, having working knowledge of Citrix\Windows\Virtual\Cloud Infrastructure operations. Engineer should have hands on working knowledge of supporting Hardware and software faults, build and deploying servers, handling operational issues in core platform areas such like Citrix XenApp 6.5 and 7.x, Citrix Xendesktop 7.x, Citrix PVS, MCS, Director, Edgesight, Citrix UPM and Citrix tools, Windows Servers, VMware vSphere, AWS, Azure, Azure Stack, Cisco-Flexpod, HP-C7000 etc., Engineer should have knowledge in follow ITIL framework handling Incident ticket, change control, monitoring, queue monitoring, cross platform team coordination in all the Wintel operations support team needs. Engineer should have good communication skills to meet enterprise environment support standards.

Accountabilities

•         Responsible for monitoring alerts handling.

•         Responsible for handling service requests.

•         Responsible for diagnosing and fixing P3 & P4 end user relate incidents.

•         Responsible for build and deploy servers and other infra services.

•         Initial triaging, and remediation if possible, for all P1& P2 or else escalate it senior levels.

•         Responsible for incident queue monitoring and management.

•         Responsible for Creating & implementing Change requests. 

•         Responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue items)

•         Responsible for creating and updating Known Error documentation.

•         Enterprise Cycle Patching

Requirements

• In Depth or working Knowledge on Cloud solutions and concepts

• Experience with Service Now ITSM tool is preferred.

• Basic Operational experience with Cloud (AWS/Azure), Windows OS (Windows 2003/2008/2012/2016) and VMware (ESXi 6.x and above)

• Experience on handling Server(Blade & Rack) – UCS & HP Platforms.

• Strong knowledge in Windows Command Promt

• Experience working with enterprise monitoring tool and understanding dashboards.

• Experience on Windows sever infra and Active Directory Administration

• Installing and configuring PVS, Scheduled vDisk updates and patches.

• PowerShell scripting and automation

• ITIL Knowledge on Change, incident and problem management. Must be strong in interpersonal communication and should have handled priority issues and customer call and escalations

• Experience with using Knowledge articles and documented SOPs to resolve tickets.

• Experience working in ITIL model.

Desirable

• Engineering level of experience in Citrix/Wintel/VMWare and Cloud with respect to managing Incidents, Problems, changes and capacity management aspects

• Ability to work effectively in a matrix organization is essential.

• Good experience in Citrix Administration with both XenApp and XenDesktop with multiple sites and farms.

• Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and XenDesktop, provisioning services (PVS)  and MCS. Should have performed Citrix upgrade and farm migration from planning through implementation.

• Publishing applications in Citrix and application virtualization using AppSense and Microsoft App-V is an advantage

• Printers Management in Citrix

• Configuring Citrix WI/SF Servers.

• Strong knowledge in configuring Roaming profiles and Streaming profile configuration

• Strong knowledge in Citrix Edge Sight and Citrix director

• Good troubleshooting skills in Citrix printers, profiles and Citrix Farm Configuration

• Citrix certification is an advantage

• Good to have experience with PowerShell, VBscript or BASH shell scripting, Python, script preferred

When we put unexpected teams in the same room, we ignite ambitious thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and bold world.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.