Neurology Lead, Northwest

Job Title: Neurology Lead, Northwest

Introduction to role

This is a field-based role supporting the Pacific time zone (8:30 AM - 5:00 PM PST) (11:30 AM EST - 8:00 PM EST). Up to 20% potential travel annually to existing Alexion sites and off-site meetings when requested.

Accountabilities

The Neurology Lead is an Alexion Patient Services’ leadership role that will manage a team of geographically aligned OneSource Support Specialists (OSS). Our OSSs are the front-line roles that provide support for our patients, caregivers, and external partners. This role will support and lead the OSSs as they manage our patients during the onboarding and care plan phases of the patient journey when prescribed Alexion products.

The Neurology Lead will manage their team with a focus on providing an excellent patient experience through ongoing coaching and development, clear data-driven performance measurements, and ensuring compliance with all Alexion policies, SOPs, and work instructions. The Lead will partner cross-functionally with all areas of Patient Services, field teams, training, and other Alexion internal partners.

Essential Skills/Experience
• Leading a regionally aligned team of OneSource Support Specialists supporting a best-in-class patient experience
• Providing direct feedback and guidance on individual and team performance
• Utilizing data to drive efficiency throughout the patient journey
• Fostering partnerships with field leadership to ensure effective partnership with all field teams
• Supporting the creation and implementation of Patient Services internal controls and processes 
• 20% of time focused on patient and provider experience through the following activities:
  o Weekly call observation and necessary coaching
  o Case Process reviews
  o Quarterly live shadow time with direct report
  o Evaluation of documentation and data entry practices
  o Quality management to ensure highest level of support given to all stakeholders
  o Performance managing team utilizing all available data
  o Coaching and mentoring the team on continual improvement in delivering patient support services, while ensuring a high degree of compliance to program work instructions and Alexion policies
  o Ensuring appropriate follow up with necessary cross-functional partners
  o Call Overflow Management

Desirable Skills/Experience
• Bachelor’s Degree
• 5+ years of pharmaceutical/biotech experience
• Experience leading teams through change
• Advanced degree a plus
• 2+ years of team leadership

At AstraZeneca, we champion diversity and foster an inclusive culture where new ideas thrive. Our commitment to patients drives us to innovate continuously, creating meaningful value in all we do. We celebrate and reward each other, ensuring kindness remains as important as our ambition to succeed for those in need. Join us in making a profound impact on patients' lives while growing in a supportive environment.

Ready to make a difference? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.