Global Portfolio Leader - Evinova
Transform billions of patients’ livesthroughtechnology, data and ground breakingwaysofworking. You’reinnovative, decisive and transformative. Someonewho’sexcited to usetechnology to improve patients’ health. We’rebuilding a new healthtech business – Evinova, a fully-ownedsubsidiaryof AstraZeneca Group.
Evinova offers brand new digital health solutions rooted in science, guided by evidence, and passionate about human well-being. Smart risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch groundbreaking digital solutions that improve the patient's experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and build new standards across the sector.
Portfolio Management is a crucial to Evinova success, and we are building our technology, processes and culture on ensuring maximum valuerealization for customers, anchored in “lovable” on-boardingjourneys for new customers and world-class, groundbreakingcustomerservice and support for existingcustomers. Our Portfolio Leaders will play a pivotal roleas the responsible lead for building strong, enduring relationships with our customers; identifying and mitigating risk, enhancing their overall experience with the company.Working in close collaboration with Commercial, Product, Delivery and Engineering teams, the role willserve as a bridge between the customer and Evinova and is focused on ensuring our customers are happy, successful and candemonstrably measure the value from our products and that we retain and grow our client accounts.
This position offers the opportunity to lead, innovate, and make a significant impact on our ability to differentiate the Evinova customer experience across the whole client portfolio.
The key area of focus for this role are:
Proactively manage key client accounts (Pharma or CRO), reduce portfolio risk, and identify success factors, building transparent and long-term relationships with our global customers
Provide personalised support and leadership to identify and mitigate risks
Responsible for driving profitable growth and operational delivery for assigned accounts resulting in customer expectations being exceeded and resulting in increased market share for Evinova
Collaboratewithdelivery teams to oversee program management across all studies. And the E2E client portfolio
Foster clearcommunication, workingwithProduct, Delivery and Engineering (PDE), delivery, digital strategy, and commercial teams to drive governance and meet critical metrics and act as the critical issuepoint for the account.
Ensure financial accountability so that implementation leaddelivers studies according to contracted terms.
Retention of key client with focus on identifying opportunities for growth across the portfolio, both financially and adding new service lines. Supporting the implementation strategies to engage customers proactively and building and sharing success stories and case studies
Analyse customer data and service health to identifytrends, patterns and areas for improvement and implement in collaboration with Evinova teams toensure customers are using the products to full potential and are realising the value and return on investment.
Advocate for our customers internally, providing insight & reports to inform on customer satisfaction, health and key improvements.
Anticipate market trends and understand how our product roadmaps will change our Services and know how to position these effectively with our customers
Esssential Skills:
Bachelor's Degree
Minimum 7+ years of experience
Previous experience in a customer success, customer service, delivery or account management role within a SaaS company within the healthcare industry.
Proven ability to translate customer needs into an account plan that increases market share, demonstratingproven commercial expertise in assisting customers with value realization for products or services, along with experience in developing return on investment models and effectively communicating value realization.
Strategicacumen to identifygrowthopportunities, anticipatemarket trends, understand the impactofproductroadmaps on services, and effectively position thesewithcustomers.
Strong executivepresencewithadaptable style for effectiveinteraction and influence
Comprehensiveunderstandingofboth business-to-business (B2B) and business-to-consumer (B2C) deliverymodels to address the requirementsof a diverse rangeofcustomersacross the clinicaldevelopment and healthcareecosystem.
Proficiency in workingwith and knowledgeof digital healthregulations and compliance standards (e.g., GxP, SaMD).
Outstanding customer-centric approach and a strong passion for service excellence, withdemonstrated success in surpassing customer satisfaction and retention targets.
Superior verbal and writtencommunicationskills, including the ability to articulatetechnicalconcepts and practices to non-specialist audiences.
Strong problem-solving and analyticalcapabilities.
Experience in a global organizationwithmultiple partners, customers, and team memberssituatedwithin diverse culturalenvironments.
Competence in managing multiple accounts and projects concurrently across various geographies with multiple internal/external customers to ensure delivery across diverse geographies and cultures.
Technicalproficiency, includingunderstanding the Evinovaproductsuite and applying digital methods for reporting (e.g., Service Cloud, Power BI, keyanalytical programs).
The annual base pay (or hourly rate of compensation) for this position ranges from $162,244.00 - 243,366.00. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Why Evinova?
Evinova draws on AstraZeneca’s deep experience developing novel therapeutics, informed by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment. We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider healthcare community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients. Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector. Join us on our journey of building a new kind of health-tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering innovative methods, and bringing unexpected teams together. Interested? Come and join our journey.
So, what’s next!
Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.
Date Posted
25-Jul-2025Closing Date
31-Jul-2025Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
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