【AstraZeneca】【Global Commercial Services】Solution Owner

Do you have expertise in marketing operations, and passion for digital content? Would you like to apply your expertise to impact the Global Commercial Service Team in a company that follows the science and turns ideas into life changing medicines? Then AstraZeneca might be the one for you!

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

As part of an agile team, we get to focus on what really matters. We’re inspired by the direct link between what we do, how this helps to accelerate the business and, ultimately, how this benefits peoples’ lives across the world.

What you’ll do

As part of the Global Commercial Service team, the Solution Owner (SO) is the digital marketing operations delivery subject matter expert and is responsible for leading the implementation of digital campaigns that support the brand’s strategic marketing plans.  In this role, you will be the liaison between the Brand Strategy and Technical/Operational Delivery teams, which requires a strong understanding of both the business marketing strategy and the cross-functional processes that drive development.  The Solution Owner understands how marketing technology is leveraged to create customer engagement experiences and works closely with Commercial and Strategic partners, as well as Operations and IT teams to ensure the successful launch of an omnichannel campaign. 

The Solution Owner must be ready to work independently on challenging initiatives, demonstrate respect for their peers, and have the courage to stand-up for doing the right thing. The successful candidate must be capable of providing direction to those that do not report to them and tap into their expertise and experience to influence decisions.  At the same, they must listen and stay open-minded to the input of others, and ultimately foster collaboration while working in a flexible manner across business and technical teams to deliver solutions.   

Typical Accountabilities:

• Transform Marketer’s objectives and the customer experience they seek to enable into actionable   business requirements for Content and Omnichannel Delivery Teams.  
• Leverage subject matter expertise associated with AZ marketing and technology platforms and associated delivery processes to advise on how shifts in requirements or delivery approach may impact the customer experience and/or delivery timelines, costs, and risks 
• Partner with cross-functional resources, Channel Experience Leads, and brand collaborators on continuous improvement projects to drive E2E process operational excellence.  
• Connect and drive strong collaboration among delivery resources that are highly specialized in a variety of tools and services associated with campaign delivery including web development, content production, data tagging, email automation, CDP (Customer Data Platform) configuration, Sales CRM Platforms, and QA/Reporting. 
• Establish and maintain relationships with AZ IT subject matter experts across respective omnichannel tools and platforms and bring to bear those relationships when advanced expertise is required to assess development feasibility of enabling proposed customer experiences and scaling solutions.
• Advise and collaborate with Delivery Team Program Manager as it relates to delivery timeline planning, delivery team resource utilization, management of project dependencies, and risk mitigation plans. 
• Direct internal and external activities required to setup/build and test multi/omnichannel campaigns as well as ensure synchronization with other interdependent work.   
• Accountable for creating omnichannel campaign delivery business and functional requirements within AZ tools (e.g.Jira,) and demand capture templates, while also collaborating with and providing direction to tool specific specialists, as necessary. 
• Understand the organization’s data load process and storage retention procedures and manage data requests for omnichannel targeting and stitching. 
• Collaborate regularly with delivery teams, regularly participating in required daily and weekly delivery team meetings.  
• Work with channel and platform excellence leads to scale services for use by delivery teams 
• Contribute to the success of the team by supporting the onboarding of new team members, documenting standard operating procedures and ways of working to enable scalable solutions, and supporting transformation project work. 

Core Job Requirements:

• Detailed understanding of how marketing tools are leveraged to create omnichannel customer engagement experiences
• Serve as the lead resource accountable for providing comprehensive instructions necessary for a team of delivery resources to enable an omnichannel campaign
• Work collaboratively with delivery resources that are highly specialized in a variety of tools and subject matter that is associated with omnichannel campaign delivery including content production, email automation, web assembly, Tealium configuration, Veeva suggestions, and reporting.
• Be proactive in obtaining detailed requirements from Marketers and Strategists when the level of necessary information describing an omnichannel campaign is not provided in initial discussions.
• Work in both a hands-on manner in creating omnichannel campaign delivery instructions within AZ tools and templates, while also collaborating with and providing direction to tool specific specialists as necessary. 
• Establish relationships with AZ subject matter experts across respective omnichannel tools and platforms and leverage those relationships when advanced expertise is required to resolve campaign service delivery challenges. 

• Surface project risks and/or barriers to the appropriate Omnichannel Program Manager, while also developing options and recommendations that can be pursued to overcome them.
• Leverage AZ defined tools for requirements capture and delivery task tracking and assignment

Requirements:

Education:

• Bachelor’s Degree

Experience: 

A minimum of 5 years of experience in:

• Sales Force Marketing Cloud
• overseeing delivery of multi or omnichannel customer experiences.
• engaging with Marketing Strategists to understand their campaign requirements as well as with technical/operational resources to provide instructions on executing campaigns across a variety of marketing platforms. 
• coordinating a team of resources to deliver according to a common objective
• Experience with technology tools that enable Content Production, Email Delivery and Automation, Website Assembly, and/or Digital Media optimization. 
• Conceptual understanding of relational databases
• Experience with tools associated with Task Management (ex. Jira)
• Knowledge or experience with Agile ways of working

Skillsand Competencies:

• Fluent in Japanese and English
• Sales Force Marketing Cloud
• Adobe Campaign (or similar tool)
• Adobe Experience Manager / Web Analytics (or similar tool)
• Tealium Audience Stream (or similar tool)
• Tealium IQ (or similar tool)
• Energetic, self-motivated
• Demonstrated problem solving skills
• Data-driven, process-oriented, and collaborative
• Critical Thinking
• Leading/Influence without authority
• Visio, data flow and process charting
• Microsoft Office Proficiency (primarily Excel)
• Solid communication skills
• Cross-Commercial interactions
• Business analysis

Education/Qualification:

• Scaled Agile Certification
• Advanced Degree in a relevant field

Experience: 

• Experience within Healthcare/Pharmaceutical industry

Skillsand Competencies:

• JIRA Atlassian
• Confluence
• Adobe Target
• Adobe Audience Manager
• Complex Project Management Experience

Location : Osaka or Tokyo

Career Level : E

Date Posted

22-9月-2025

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.