Learning and Technologies Assistant
At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.
Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.
Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.
Introduction to role
As a Learning Technology Assistant within Global Ethics & Compliance, you will oversee learning systems and ensure content quality and accuracy. You will manage tickets with Global Learning Services (GLS) and perform LMS administrative tasks like course testing and reporting. Key responsibilities include organizing the annual Code of Ethics training, ensuring compliance, and managing translations. You will also update learning materials using tools like Articulate and create resources as needed. Your role involves recommending new learning tools to enhance engagement, supporting technical troubleshooting for LMS users, and acting as a subject matter expert for AZ Learning Platforms. Utilizing data analytics, you will provide updates on program effectiveness, gather user feedback, and share insights with Learning and Development and KMI (Knowledge Management and Innovation) Directors through engaging reports and presentations. Additionally, you will collaborate with Human Resources and other teams to improve learning programs and conduct user training sessions.
Accountabilities
Learning Support
- Handle tickets for learning requests with Global Learning Services (GLS) and perform administrative tasks in the Learning Management System (LMS) like course testing and reporting.
- Explore and recommend new learning tools or software that can improve learning engagement and outcomes.
- Become the functional SME for AZ Learning Platforms.
- Ensure quality and accuracy of learning content through regular reviews and updates.
Support for Code of Ethics Training:
- Organize the annual Code of Ethics training, including arranging meetings, coordinating translations, and testing.
- Work with different teams to ensure the training runs smoothly.
- Manage the process to ensure everyone completes the Code of Ethics, keeping everything accurate and compliant.
Manage Translations and Compliance:
- Take care of translating mandatory learning and other policy documents.
- Make sure all learning materials meet company standards.
Update Learning Content:
- Use Articulate software to update and improve existing learning materials.
- Create additional learning resources and workbooks using Microsoft Word as needed.
Technical Troubleshooting:
- Support the resolution of technical issues related to the LMS and ensure users have access to required learning materials smoothly.
Data & Analytics:
- Use data tools to provide regular updates on how effective the learning program is.
- Analyze data to find ways to improve learning experiences.
- Gather feedback from users on learning programs and platforms, using it to propose and implement improvements.
Reporting and Presentations:
- Work with Learning and Development (L&D) and Key Management Information (KMI) Directors to share findings regularly.
- Ensure reports are clear and engaging for different audiences.
Ad Hoc:
- Collaborate with Human Resources and other learning teams at AstraZeneca to enhance learning programs.
- Conduct training sessions where needed to help users understand how to use learning platforms effectively.
Essential Skills/Experience
- Bachelor's Degree required
- Fluent English speaker and communicator
- MINIMUM 2 years’ experience within a training or technology-based environment
- High EQ/IQ
- A strong communicator with the ability to communicate effectively and simply within the team, wider groups, and more widely using internal social media channels
- Strong organizational skills, with the ability to independently manage your own workload in a fast-paced, dynamic environment
- Proficiency with MS Office products (particularly PowerPoint, Word, and Excel)
Desirable Skills/Experience
- Experience with learning and communication-based software such as Articulate, Adobe, Intranet.
- Interest in future technologies in the workplace (such as AI)
- A general interest in Sustainability and making a difference
Great People want to Work with us! Find out why:
Are you interested in working at AZ, apply today!
AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.
#LI-Hybrid
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
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