Business Process Architect, Product Management, Patient CRM
This is what you will do:
The purpose of this role is to be the BusinessProcess Architectof the Patient CRM using an Agile framework within Commercial Business OperationsTheBusiness Process Architectwillfocus ondesigning,modelingandoptimizingcomplex regulatedend-to-end business processesacross Therapeutic Areas and products.This includesdeepunderstanding of thepatient journey workflows,analyzing howendusersoperateandtranslatingworkflowsintobyte-sizeimplementableprocessesto improve system usability,efficiencyand quality.
TheBusiness Process Architectwill work closely in tandem with the Product Owners,Patient Services teamand other stakeholderstogather requirements,understandtheunderlying data needs,measurable metrics,relatedreportingneedsanddesignprocessblueprintsthat canbe implementableonSalesforce LifeScience cloud. This role willalso workclosely with ITto ensure that theprocessblueprintsare translated intodetailed technical design and build-ready specifications, ensuring feasibility before development begins.
To be successful, this rolerequires a good understanding of thePatientServicesprocessesandSalesforce technologytodrive efficiency and success in all aspects ofproduct development andoperations.
You willbe responsible for:
Process Design & Optimization:Analyze and design business processes to improve efficiency, productivity, and scalability.Createautomated& optimizedworkflowprocesses across thevarious stages of patient journeys andsupport services.Breakdowncomplex requirements intomultipleworkflow processesthat areimplementableusingtools such asSalesforce Life Science cloud.
DataMapping:Map each stage of workflow processesto thedatathatisrequiredforpatientsupportservices, measuring business goals & metrics and otherreportingneeds.
ProcessMetrics:Define metrics& data requiredto evaluateworkflowprocess efficiency, quality and compliance.
Strategic Alignment: Ensure business processworkflowssupport the overall business goals, bridging the gap between strategic intent and operational reality
Stakeholder Collaboration: Partner withPatient CRMproductteam, PatientServicesand ITto ensureprocess mapsand associated dataalign with patient care goals,regulatoryrequirementsand business metrics
Documentation, Standards& Governance:Developandmaintaindocumentation ofprocessworkflows,BPMN models,data maps/metricsand best practices
Partnerwith IT Solution Architect totranslate workflows into system designalongwiththe desired dataelements.
Performreviewsof thewireframes and prototypesby partnering with IT to ensurerequirements and product specifications are met
Perform user acceptance testing to ensure requirements and product specifications are met
Periodic review of workflow process to ensuretheupdates to patient journey processand end userfeedbacksare incorporated
Knowledge ofSalesforceCRM functionalities, Salesforce reportingcapabilitiesandpatientdatamanagement
Knowledge ofpatient dataregulatory standards– HIPAA, GDPR
Share best practices and insights with team members and stakeholders to foster a culture ofprocess-drivenand user-centricthinking
You will need tohave:
3–5+ years of experience in process management, businessanalysisand solutionarchitecture.
3+ years of experience inSalesforceCRM architecture, specifically within healthcare, patient servicesarea.
3+ years of experience inCRM configuration, Salesforce Health Cloud/Salesforce LifeScience Cloud,Process Builder/Flowsandprocessdatamapping.
Knowledge of Agilemethodology
Domain knowledgeof patient relationship management, HIPAA compliance.
Strong ability to document complex workflows and translate them into actionable system requirements
Understanding ofprocess modeling methodologies, usabilityprinciplesand accessibility standards
Proficient in using various processmapping tools (e.g.,ARIS,Visio)andmodeling standards such as Business Process Model and Notation (BPMN)
Provenexperienceunderstanding the needs of the customer and strong problem-solving skills
Proven successful collaboration and communication with IT and other key cross-functional partners
Able to successfully juggle the competing demands of multiple concurrent projects
The duties of this role aregenerally conductedin an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone,video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.
We wouldpreferfor you to have:
Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field
Familiarity with therelevant legal and regulatory components of the pharmaceutical and biotech industry
Ultra/Rare disease experience a plus
Demonstrated success working within cross-functional teamsand ability to coordinate with cross-functional teamsto deliver project success
Strong empathetic, communication and listening skills
Ability to act with urgency, flexibility, and creativity
Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
Demonstrates initiative,teamworkand accountability
Excellent analytical, communication and presentation skills
ProficientinMS Tools, Visio,PowerPointand Excel
Certifications like Certified Business Process Architect (CBPA), Six Sigma (Green/Black Belt), Salesforce or similar are highly valued.
Experience in Accessibility/ Inclusive Design –i.e.ensuring the best experience for all users, independent of their (dis)ability
We are using AI as part of the recruitment process.
This advertisement relates to a current vacancy.
Why Join Us?
At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.
Ready to lead and inspire?
Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We align with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
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Annual base salary for this position ranges from 101,642.40 to 133,405.65.AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.
In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.
We are using AI as part of the recruitment process.
This advertisement relates to a current vacancy.
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