Director of Global Device Services

Position: Director of Global Device Services

Location: Field-based, UK

Competitive Salary & Excellent Company Benefits

Transform billions of patients’ lives through technology, data and cutting-edge ways of working. You’re disruptive, decisive and transformative. Someone who’s excited to use technology to improve patients’ health. We’re building a new healthtech business – Evinova, a fully-owned subsidiary of AstraZeneca Group.

Evinova delivers market-leading digital health solutions that are science-based, evidence-led and human experience-driven. Smart risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch game-changing digital solutions that improve the patient experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector.

Device Services is crucial to Evinova’s success, and we are building our technology, processes, and culture to ensure seamless, transparent device supply and logistics. Our goal is to offer trusted, innovative, and efficient device services to our customers, and be known for end-to-end visibility, streamlined logistics, and exceptional service

As Director of Global Device Services, you will be instrumental in shaping how we supply, manage, and support medical devices globally across sponsor-supported clinical trials. Working closely with Commercial, Product, Finance, and Delivery teams, to ensure our services are reliable, scalable, and deliver measurable value. Your leadership will drive best-in-class customer experiences, foster trust through transparency, and differentiate Evinova.

The key responsibilities for this role are as follows

This is a high-impact role with the opportunity to build something from the ground up—transforming Evinova’s device supply chain and service model.

Device Supply Chain & Logistics
You’ll develop and manage the “Devices as a Service” offering, creating scalable and efficient delivery models which cover the end-to-end device supply chain from quote to final delivery.  You’ll work with product and customer success teams to continuously refine and expand our device services to improve customer experience, reduce complexity, and enhance usability.

Operational Excellence & Process Optimization 
You’ll need to design and implement efficient end-to-end processes from quote to delivery, ensuring seamless device logistics and service execution across multiple teams.  As part of this you’ll establish robust tracking methods to provide real-time visibility of inventory, stock levels, and device movement across global trials.  Continuous improvement is key and you will need to ensure the smooth introduction and scalable operational rollout of new devices, balancing commercial, quality and customer requirements

Vendor & 3PL Management
You’ll manage a global network of medical device and 3PL logistics vendors promoting partnership and best practice.
You’ll need to establish strong governance frameworks for vendor performance, compliance, and quality control and as needed negotiate new contracts, ensuring cost efficiency and service excellence.  You’ll take feedback from all device stakeholders to drive an excellent service

Customer-Centric Service Improvement
Your focus will be to simplify logistics for our customers driving a roadmap of deliverables which promote transparency, visibility and keep Evinova at the forefront of device services. 

Essential Skills/Experience

• Proven leadership experience in medical device supply chain, logistics in the clinical trials.
• Strong knowledge of global trade regulations, customs procedures and compliance for medical devices.
• Proven expertise in managing multiple 3PL vendors and optimizing outsourced device logistics operations across global locations
• Experience of managing and building partnerships with third party suppliers
• Strong financial acumen, with ability to work with Commercial teams and Finance teams
• Understanding of device leasing models.
• Excellent stakeholder management skills, with experience working across Sales, Product, Finance, and Delivery
• Ability to translate complex logistics processes into simple, customer facing information
• A strategic mindset to identify opportunities for growth, anticipate market trends, understand how our product roadmaps will change our Services and know how to position these effectively with our customers.
• Strong problem-solving and analytical abilities
• Experience working in a global organization with multi-partners, stakeholders and team members, spread out in a diverse culture environment
• Ability to manage multiple accounts and projects simultaneously across multiple geographies
• Technical acumen, the ability to understand the Evinova products suite and use digital methods for operational reporting (e.g. Service Cloud, Power BI, key analytical programs) and financial tracking and reporting (e.g. SAP)

Why Evinova (AstraZeneca)?

Evinova draws on AstraZeneca’s deep experience developing novel therapeutics, informed by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment.  We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider healthcare community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients.  Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector.  Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting-edge methods, and bringing unexpected teams together. Interested? Come and join our journey.

Are you ready to make a difference? Apply now to be part of our ambitious and innovative team!

Closing Date for Applications: 27th March 2025

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.