Patient Support Programs Therapeutic Area Partner

The PSP Therapeutic areaPartneris responsible fordriving the development and implementation of the international strategy for the assigned business unit, as well as for potential future line extensions, indications, and assets. This critical role will be responsible for working closely withcountry Patient Services Leads,and cross-functional teamat global and local level(e.g.medical,marketing, market access, commercial operations,patient advocacy,compliance, IT, legal, regulatory, training, medical)toset up services andimprove performancefor ongoing programsto better serve patients. 

An essential element of success is a demonstrated ability to influence without authority and successfully negotiate and collaborate cross-functionally. Reporting to the Head of Patient SupportProgramsthis role is a high-profile position with the opportunity to make a major impact on patients’ lives and at Alexion, Astra Zeneca Rare Disease.

You willbe responsible for: 

• Leading best-in-class strategy and operating model for the assigned TAs, including launch planning for future indications and line extensions, focused on exceptional patient experience and continuous improvement

• Partnering closely with Marketing, Market Access, Legal, Compliance, Quality, Drug Safety, Commercial Operations, IT, Training, third parties and vendors to ensure that patient support programs and messaging are effectively meeting the needs of patients

• Focus on creating above markets solutionswhere scalability is applicable and in line with theoperatingmodel

• Partner with the cross-functional team to define TA specific KPI and metrics to embed in the PSPsand drive the roll-out across the countriestodemonstratethe value of the programs.

• Collaborating with local PSP teams in their TA to drive actionable recommendations and ensure effective and compliant implementation of PSP

• Internally benchmarking PSP performance in their TA toidentifygaps and look for opportunities for innovation

• Create communication plans for internal and external communicationto increase awareness of Alexion/AZ RDUcommitment to serve patients(above TAs)

• Working closely with other members of PSPTeam  toensure alignment with the overall strategy and drive department-wide optimization

• Drive ad-hoc assigned strategic projectto elevateeffectiveness and efficiency of PSPs management

• Always conducting work consistent with Alexion’s values,policiesand procedures

You will need to have:

• Bachelor’s degree in a scientific field

• At least8years of experience in pharmaorcustomers’ facing roles

• Thorough understanding of PSP or patient services.

• Exceptional communication skills and ability to build strong cross-functional partnerships. 

• Understanding of compliance regulations and guidance governing PSP in International

• Launch experience and/or experience in high growth areas

• Rare disease/high-value biologics experience an asset

• High levelof interpersonal skills and highly adept in both verbal & written communication

• Fluency in English both written and oral mandatory – any other language would be an asset

We would prefer for you to have:

• Advanced degree (RN, MBA, MPH, PharmD, PhD, MD) preferred

Appendix B:Physical and Mental Requirements 

It is critical that, when we draft a job description, we consider and convey all the demands of the job and the environment in which the job is performed. To convey all the demands of the job and environment, we must describe not only specific projects and deliverables, but also mental and physical expectations. A well writtenjob description that includes mental and physical requirements helps to ensure we are transparent with candidates, we attract and select qualified talent,and,that we can have effective conversations about qualifications during employment.

Please select the applicable position type from below and include this paragraph, exactly as written, as your last bullet point in the “You will need to have” section: 

• The duties of this role aregenerally conductedin an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.