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Lieu: Zapopan, Jalisco, Mexique
ID de l'offre 12952473
Date de publication: 08/19/2019

Support Analyst for SharePoint/ SaaS Applications – Reports to OSM for SEU IT

The main responsibilities of the role are to:

  • Ensure optimum performance and stability for multiple systems for the Finance, GPPS & Science functions in  AstraZeneca, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue
  • Provide 2nd/ 3rd  line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures
  • Take ownership of issues through from delivery or issue resolution or escalation, as appropriate
  • Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management
  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
  • Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams
  • Liaise with multiple stake holders including business users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
  • Train, guide and mentor new hires in the team

Essential Experience: (Must have skills)

  • 2 to 5 years of prior experience in application Development and maintenance(L2/L3 support) of off –the-shelf and custom applications
  • Good Development experience in SPOL Client Side development, REST, NINTEX forms and Workflows.
  • Development and Troubleshooting in SharePoint 2013 and 2016 on premise environments.
  • Development and troubleshooting experience on web applications built on the Microsoft .NET framework(ASP.NET, VB.NET, C#)
  • Basic understanding of JavaScript, XML,HTML ,CSS concepts
  • Experienced on IT Service management tools like Service Now, Remedy or Service Manager
  • Understanding of SoX guidelines, GxP regulation and other compliance processes and experience in compliance/regulations related documentation
  • Familiarity with life sciences(Pharma) domain concepts, workflow and terminology
  • Experience in application support especially in the SharePoint online environment and SP 2013/16 on premises environment.
  • as well as enterprise-wide migrations
  • Ability to create and configure custom workflows, Web parts, document libraries, lists, navigations to cater to the business requirements
  • Good understanding of PL/SQL concepts and experience working with SQL Server(2012,2008, 2005)
  • Understanding of incident, problem, change and release management process
  • Experience working with third party vendor applications
  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
  • In-depth understanding of SharePoint's system design and architecture, development, testing, deployment and maintenance in support of multiple user groups

Supplementary Experience: (Useful additional skills)

  • Exposure to SPfX is an added advantage
  • Appreciation of financial processes and systems like budgeting and investment, compliance ,auditing and taxation, reporting and forecasting, cash and treasury management, reconciliation and payment systems
  • Experience working with Microsoft Visual Source Safe, Microsoft Visual Interdev, Microsoft Visual Studio tools, SQL Server Enterprise Manager, Toad
  • Experience in setting up and managing application environments
  • Mindset to support business critical applications

Educational Qualifications

UG - B.Tech /B.E. or other equivalent technical qualifications

Personal Attributes:

  • Keen to acquire new skills and work on new technology products
  • Clear and concise communicator, with very good written and verbal communication skills
  • Must participate on call rotation with off hours support responsibilities
  • Strong interpersonal skills with ability to work independently, as well as in a team environment in a global environment
  • Logical mind with keen analytical skills
  • Ability to respond well to pressure
SharePoint Developer
Technologie de l'information

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