Implementation & Client Success Leader - Evinova

Job Title: Implementation & Client Success Leader - Evinova
Location: Field - USA

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges?  Then Evinova, a global health tech business might be for you!  

Transform patients’ lives through technology, data, and innovative ways of working. You’re disruptive, decisive, and transformative. Someone excited to use technology to improve patients’ health. We’re building a new Health-tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group.

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector. 

Introduction to Role:

As an Implementation & Client Success Leader at Evinova, you will directly manage projects of all complexity levels, ensuring successful delivery through project planning, stakeholder collaboration, and agile execution.  This role will suit someone who thrives in a dynamic, fast-paced environment, can navigate complex clinical operations and development landscapes, and isn’t afraid to roll up their sleeves to ensure successful project delivery.

The ideal candidate combines customer success and project management expertise with an understanding of digital health ecosystems.  The role requires someone who can effectively manage projects and customer accounts by coordinating teams, resolving dependencies and issues, communicating clearly with stakeholders, and driving progress to keep delivery on track. You will look for practical, win-win solutions and motivate teams to achieve project goals in line with agreed plans.

Accountabilities:

• Successful delivery of a large scale global complex enterprise solution resulting in high customer adoption and measurable impact for customers
• Build and maintain strong, trust-based relationships with customer project stakeholders, proactively managing expectations and communication.
• Maintain a commercial mindset, ensuring your projects deliver value for both Evinova and customers.
• Champion change initiatives by following change management best practices and aligning project outcomes with strategic objectives, product releases and cross-functional teams through complex transitions
• Develop detailed project plans, ensuring clear accountability, dependencies, and milestones.
• Deliver projects on plan and to budget
• Act as the primary operational point of contact for internal and customer stakeholders on assigned projects.
• Own reporting and risk tracking for your projects, providing clear, accurate, and timely updates to internal leadership and customer stakeholders.
• Be the face of your project; willing to pick up the phone, deliver tough messages with empathy, and win customer confidence through credibility, clarity, and consistency.
• Operate within the bounds of relevant regulatory frameworks (e.g., GxP, 21 CFR Part 11), with a strong understanding of Clinical Operations and Clinical Development.
• Capture lessons learned and implement continuous improvements across the implementation and delivery function.
• Build and lead high-performing technical delivery teams, fostering a culture of ownership, learning, and continuous improvement.
• Set clear expectations, provide mentorship and direction, and create pathways for growth as the team scales with the business.
• Define best practices for delivery, configuration, and study validation across the team.
• Oversee the integration of the digital clinical trial solution with external systems, and sponsor data platforms.
• Guide teams through data mapping, interface design, and testing, ensuring seamless and secure data flows.

Essential Skills/Experience:

• Bachelors Degree in Business, Technology, Health, or a related field
• 8+ years of experience in the clinical trial or digital health space
• Proven leadership experience in technical delivery, implementation, or solution engineering roles, ideally within the life sciences, clinical trials, or healthtech sectors.
• Proven experience leading technical teams responsible for implementing configurable enterprise SaaS products, ideally in digital health, or similar regulated systems.
• Strong track record of delivering complex client-facing technical solutions in a regulated (GxP) environment.
• Experience working cross-functionally with product, engineering, clinical, and commercial teams to translate customer requirements into technical implementations.
• Familiarity with clinical trial processes and protocol interpretation as it relates to digital system delivery.
• Solid understanding of clinical research systems and data workflows (e.g., EDC, EMR, CTMS, ICF).
• Strong knowledge of validation and testing processes in a regulated environment 
• Proven ability to build, manage, and develop high-performing technical teams, including managers, engineers, and validation specialists.
• Exceptional stakeholder management and communication skills, with the ability to present technical topics to non-technical audiences, including sponsors and executive stakeholders.
• Comfortable working in fast-paced, ambiguous, or start-up environments, with the ability to drive action and scalable solution-building.
• Understanding of Agile delivery methodologies in technical and regulated environments.
• You are highly organized, solution-oriented, and tech-savvy. You have experience in managing multiple complex projects for enterprise customers and a foundational understanding of clinical operations. You thrive in customer-facing roles and are passionate about improving healthcare through technology. 

Where can I find out more?

• Learn more about Evinova www.evinova.com
• Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
• Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/
• Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en
• Our US Footprint: Powering Scientific Innovation - YouTube

Why Evinova?

Evinova is a global health tech business, separate company part of the AstraZeneca group. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment.  We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider life sciences community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients.  Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector.  Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting-edge methods, and bringing unexpected teams together. Interested? Come and join our journey.

Total Rewards:

The annual base pay (or hourly rate of compensation) for this position ranges from $167,772.00 to 251,658.00. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.

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Date Posted

21-Jan-2026

Closing Date

28-Jan-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.