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Consumer Marketing Director - Omnichannel

Lieu Wilmington, Delaware, États-Unis Job ID R-141643 Date de publication 06/23/2022

At AstraZeneca, every one of our employees makes a difference to patient lives every day. Each and every one of us believes that science has the ability to change lives and that to deliver this takes many people with many skill sets. When we deliver a life-changing medicine, that success comes from the combined efforts of all of our people. As the Consumer MarketingDirector in Wilmington, DE, you’ll play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients’ lives.

Omnichannel marketing is a customer centric approach that allows AstraZeneca to interact with our Healthcare Physicians (HCPs) and Consumers seamlessly across all available channels, delivering a more integrated, informed and connected customer experience – one that drives values for both AstraZeneca and our customers.

Main Duties and Responsibilities

The Consumer Marketing  Director is a key position within the CVRM (Cardiovascular Renal Metabolic ) Commercial Marketing Team, and reports directly into the Sr. Director, Consumer Strategy - CVRM. In this role, you will contribute to CVRM attaining leadership in groundbreaking healthcare through omnichannel marketing, a deep understanding of customer needs and channel expertise.

The Consumer Marketing Director will work across the CVRM Brand Teams to integrate omnichannel marketing into brand plans and ways of working specific to  Consumer needs. The person in the role will be responsible for leading the creation of a holistic experience for our customers by taking brand objectives and developing the strategic approach using omnichannel communications and tactics to achieve those objectives. In turn, this role works directly with the Senior Director, Consumer Strategy - CVRM, to present the strategy and solution to brand leadership and to secure buy-in.

This individual will co-create and direct the deployment of approved strategies, including definition, design, execution and measurement of omnichannel strategies.  This role will lead insight generation to drive ongoing optimization of brand campaigns and continual alignment of plans & strategies with brand objectives, goals and budgets.

The Director will develop strategic partnerships and innovation for marketed and late-stage products through creative thinking and ideation that transcends traditional pharmaceutical marketing and sales approaches.  This role will bring externally sourced innovation that is pivotal to AstraZeneca’s success in improving patient experiences, while growing revenues and market share.  The Director will be a visionary that can execute plans to design, develop and oversee programs, and the external suppliers/partners used for delivery, that result in the overall growth and development of practical innovation across the US business.  The Director will lead exploration into areas adjacent to but outside traditional business boundaries to source unconventional, yet practical, approaches to uncover high value opportunities and to convert them into new and sustainable business models.  Will require a dual focus exploring the intersection of multiple emerging trends and defining how the convergence of two or more technologies or capabilities might satisfy powerful latent patient needs.

In this exciting role, you will be responsible for the following:

Strategy & Execution

  • Develop a robust pipeline of disruptive innovation that drives incremental and profitable growth.  Provide thought leadership to inspire greatness, divergent thinking, and ongoing inspiration for business building platforms for sustained growth.

  • Lead the strategic definition, design, implementation and measurement of a consumer marketing   solution that will improve the patient experience (CX) and support brand objectives.

  • Lead the  planning and execution of the omnichannel strategy across digital channels and media platforms to drive interest and demand.

  • Designs omnichannel measurement plans, selecting KPIs and setting goals, targets and measurement milestones aligned to business and capability building objectives.

Cross Functional Collaboration

  • Effectively works across the Commercial interface to successfully build relationships and drive performance collectively through all marketing and sales channels -- includes HCP and Consumer marketing teams, supporting digital and technology teams, insights & analytics teams, creative agencies, digital agencies, media agencies, and other vendor partners.

  • Leads internal and external stakeholder engagement to assess the business need, identify opportunities, and implement and measure solutions.

Vendor Management

  • Successfully partners with vendors and agencies to ensure the strategy, approaches, and requirements for omnichannel execution are understood and interpreted appropriately for quality delivery and execution.

  • Leads insight generation efforts and makes informed optimization recommendations to business partners.

Minimum Qualifications

  • Bachelor's Degree required; preferably in business, marketing or the sciences

  • 5+ years Marketing and Promotions experience, with digital platforms, including multi and omnichannel campaigns

  • Experience leading brand strategy and executing against it

  • Demonstrated experience in working within cross-functional business units essential

  • Strong financial acumen with the ability to assess and drive results

  • Strong understanding of local healthcare system pricing and reimbursement

  • Successful experience leading change transformation

  • Experience with technologies and services that shape the current healthcare environment (Health IT, Point of Care communication, Digital Health)

Preferred Qualifications

  • Advanced Degree in business, marketing, or the sciences;

  • 8+ years of Pharmaceutical or Healthcare experience; preferably in a related industry

  • 5+ years of Pharmaceutical Marketing and Promotions experience, with digital platforms, including multi and omnichannel campaigns

  • Clinical experience in Cardiovascular area & Diabetes experience is strongly preferred

  • Experience in Market Access/Managed Markets

  • Experience in Insight/Market Research

  • Experience across product life cycle (emerging, launch, in-line, mature)

Why AstraZeneca?

At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognizing their potential. Join us on our journey of building a new kind of organization to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together. Interested? Come and join our journey.

So, what’s next!

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

Where can I find out more?

Follow AstraZeneca on LinkedIn

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AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

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