Procurement Technology Enablement Associate Manager
Location: Warsaw, Poland
Hybrid model of work: 3 days in office, 2 remote per week
The Procurement Technology Enablement Associate Managerprovides crucial first-line technical and procedural support for our procurement platforms, ensuring users receivetimelyassistanceand effective resolutions for their queries.This roleisalsoresponsible for developing,maintaining, andoptimizingall digital content that supports users of AstraZeneca’s procurement platforms –Coupa, CCS, Pactum.This encompasses sourcing templates, contract templates, digital guidance tools, and userenablementassets. Working closely withthe cross-functional teams, the role ensures content is current, engaging, and fully aligned with platform updates and business needs,ultimately maximizinguser confidence and platform adoption.
Key Responsibilities:
Develop,maintain, and continuously improve sourcing and contract templates to ensure relevance, usability, and alignment with procurement best practices.
Author and update digital guidance, walkthroughs, and instructional content using tools such asWalkMeto provide intuitive support for platform users.
Establish and enforce standards and processes for digital content lifecycle management, ensuring all assets are regularly reviewed, updated, and archived as needed.
Work closely with the Procurement Technology Enablement team members and other stakeholders to synchronize content development with training initiatives, platform enhancements, and user feedback.
Revise and update digital assets in line with procurement platform changes, ensuring users always have access toaccurate, up-to-date guidance.
Collect feedback from users and analyze digital content usage toidentifyneeds, measure effectiveness, and inform future content creation and updates.
Promote the adoption of digital tools, templates, and guidance materials—enabling users toleverageprocurement platforms efficiently and compliantly.
Manage and resolve user queries and issues efficiently, escalating more complex or unresolved matters to theappropriate technicalor functional teams.
Offer first-line technical and procedural support to users of procurement platforms, ensuring prompt and professional query resolution.
Document and track all support requests,maintainaccuraterecords, and follow established helpdesk processes.
Qualifications & Experience:
Bachelor’s Degree in Business, Information Systems, Education, or related field.
3+ years’ experience in procurement operations, platform training, end-user support, or a similar enablement role.
Demonstrated experience creating digital learning materials andleveragingenablement tools such asWalkMe(or similar).
Excellent communication skills, both written and verbal, with experience delivering training to diverse audiences.
Experience managing support teams/helpdesk operations.
Strong organizational and stakeholder management abilities.
Experience withCoupa platform
Certification in Coupa software preferrable
Date Posted
13-mar-2026Closing Date
23-mar-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
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