GCS Service Design – Service Design Manager
Introduction to role:
Are you ready to turn ambiguity into clear, scalable services that accelerate impact for patients and the planet? As the Service Design Manager, you will lead the design& mobilizationrigor and cross-functional alignment that powers enterprise service transformation. Your work will translate opportunities into standardized, repeatable, and measurable services that improve how we deliver medicines andoperatesustainably.
You will partner with internal customers, Service Line/Business Partners, Finance, PMO, IT, and delivery teams toidentifyopportunities, architect service designs,validatethrough prototypes/pilots, and prepare implementation with clear KPIs and adoption plans. Can you see yourself aligning blueprints, KPIs, and rollout plans so decision-makers act with confidence and urgency? This role sits at the intersection of service design, business analysis, andimplementationgovernance, creating visibility and clarity across a dynamic pipeline.
Accountabilities:
Service Opportunity Discovery and Shaping:Identify, analyze, and prioritize service opportunities; craft problem statements,objectives, scope, and recommended options; align stakeholders prior to formal reviews.
Service Design Architecture:Develop service blueprints and process maps (L0–L3), requirements, and operating models; define KPIs, SLAs,benefits logic, and compliance considerations; ensure designs are simple, repeatable, and scalable.
Evidence and Validation:Use data, external benchmarks, and pilot hypotheses tovalidateassumptions; run prototypes/pilots to de-risk scale-up; incorporate learnings into rollout plans and value realization.
Implementation Readiness:Produce implementation plans, change management approach, adoption materials, and sequencing; partnerand mobilize project teamsto implementasmooth transition.
Stakeholder Engagement and Visualization:Create position papers and clear visual narratives that explain options, risks, trade-offs, and expected outcomes in simple, defensible terms.
Governance Alignment and Transparency:Alignartifactsto GCS/GBS methodologies and PMO standards;maintaintraceability from assumptions to outcomes; support status and benefits reporting.
Ongoing Efficiency & AI Integration:Identifyopportunities to drive efficiencies in existing/future workflows using AI and process improvements for the betterment of the wider Service Design team.
Essential Skills/Experience:
Proven experienceidentifyingand shaping service opportunities, defining scope, and aligning stakeholders across matrixed environments.
Expertisein architecting service designs (service blueprints, L0–L3 process maps, requirements, operating models) with clear KPIs and benefits logic.
Proficiencyin data-driven validation, including prototypes/pilots, benchmarking, and scenario thinking to de-risk scaling.
Strong capability in developing implementation readiness (plans, change approach, adoption content) and integrating with PMO/status reporting.
Demonstrated ability to translate complex ways of working into simple, standardizedservices;strong visualization and narrative skills.
Desirable Skills/Experience:
Background in service design, shared services, or enterprise transformation.
Experience in biopharma or other highly regulated, data-rich industries.
Advanced degree or credential in business, design, or related field (e.g., Master’s).
Proficiencywith design and visualization tools (e.g., Miro, Visio) and familiarity with PMO dashboards and benefits tracking.
Executive stakeholder engagement skills, including translating complex designs for non-technical audiences.
Familiarity with portfolio management frameworks and PMO standards.
Strength in data storytelling, benefits realization, and continuous improvement (e.g., Lean Six Sigma).
Experience piloting and scaling new operating models across multiple regions or functions.
Why AstraZeneca:
Here, bold ideas meet practical execution to transform the patient experience and our impact on society. You will work with curious, diverse teams who bring unexpected combinations of skills into the same room to unleash fresh thinking. We paircutting-edgescience with digital, data, and design, empowering you to take smart risks and back them with strong governance. We value kindness alongside ambition, encourage feed-forward learning, and give you the tools and trust to shape services that matter—advancing therapies while improving how our enterpriseoperatesand sustains the planet.
Call to Action:
Bring your service design leadership to a mission that matters—send us your CV and show howyou'llturn ambiguity into clear, scalable outcomes that deliver real impact!
Date Posted
10-mar.-2026Closing Date
31-mar.-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
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