Learning Shared Services Specialist (Mandarin Speaking)

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. It opens up greater development opportunities for more responsibility on a global scale.

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life.

GBS-GCO (Global Commercial Operations) supports AstraZeneca’s global brand teams and marketing companies to deliver quality commercial content to external stakeholders, including doctors, healthcare professionals and patients. We do this by promoting, producing and publishing best-in-class commercial content for marketers and our global sales force and embedding a digital compliance capability across the organisation.

In order to deliver our Global Learning Services vision, we are looking for experienced Learning Shared Services Specialist will be responsible for managing the LMS, LCMS and LxP (Cornerstone, Xyleme and Degreed). They support customers and end user by working with individuals and administrators in the field to register, support e-learning and training support requests. They also work with various levels of operations by providing training and compliance reports. The Candidate will create/edit engaging learning content files consistent with client branding accompanied by Instructional Design or adult learning principles. The candidate will also be responsible for developing online training modules, collaborating with SME’s to keep content relevant and updated, managing LMS. This position is responsible for gathering information from users and compiling and generating reports as needed. This individual will apply proven communication and writing skills along with operations knowledge and expertise in order to manage online training.

Candidates will be responsible for managing business analysis and proposing/providing solutions for a business in learning domain. They will be working closely with Learning practitioners or stakeholders throughout the project lifecycle. This role requires Learning business/functional knowledge and packaged solution expertise on integration and supporting multiple learning platforms more efficiently. It involves strategizing and creating structured, reusable and relevant content management systems for the organization. Should be well versed in content management solutions for organizations including knowledge management, source content and optimization. They manage create and distribute reports on various learning platforms using tools like Micro Strategy.

The candidate will be responsible for developing/editing online training modules, collaborating with SME’s to keep content relevant and updated, managing LMS. Develop responsive online courses and other learning material in various formats (SCORM, TIN CAN, AICC, HTML5, iPdf). For IDA, the candidate will create interactive IDA sessions, add quizzes, videos, animation games and assessments as well as the audio. The Candidate should be comfortable in creating different types of IDA’s and editing multimedia elements for different devices like PC, mobile, iPad etc., and managing/supporting LMS.

Job Responsibilities:

System Maintenance and Operations Support

• Work with LMS provider to remain updated on system specifications and updates
• Communicate updates and changes to the field as needed
• Provide end-user support (application support, e-learning, training support requests, and other areas as requested)

Learning Administration Support

• Management of courses, creating courses, classes, curricula, certifications and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and creating audience type.
• Uploading various course content’s such as (SCORM, AICC, documents and Videos) into LMS, attach it to the learning event and validate it in different platform’s such as windows, Mac and Android (Mobile devices).
• Management of Job role, creating roles and assign it to the end users based on business requirement.
• Management of workspace, creating new workspace, creating workspace pages using HTML and linking the courses into the workspace and enabling access to the end users.
• Management of Pathway, Plan, Skills, Insights and Groups in Degreed platform.
• Proficient in supporting different LMS platforms like Cornerstone, Degreed, Xyleme and SuccessFactors.
• Communicate with various clients as needed in order to define requirements for a variety of training reports.
• Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings
• Backup and troubleshoot material hosted on the LMS.
• Prepare, deliver and manage reports, recommendations, or alternatives that address existing and future issues related to LMS data
• Prepare, deliver and manage reports as requested from various business departments.

Documentation Support

• Develop and maintain training and job aids for users (learners, instructors and business unit administrators) of the system.
• Involve or contribute in create and maintain business project process and governance documents.
• Should involve in creating the quality related documents.

Digital Content Production

• Develop/edit course interface and instructional graphics and animations that illustrate critical concepts and desired learning outcomes, to be used in eLearning courses.
• Developing contents, assessment questions, exercise considering delivery method as e- learning.
• Translates instructional concepts from storyboard into interactive graphics or animations that reinforce the concepts specified by the instructional designer. Makes recommendations on approaches that enhance the quality of the learning experience.
• Ability to resolve problems and provide support when problems occur with eLearning courses (SCORM) or other digital technologies (HTML5).

Quality Assurance

• Adhering to the quality process such as peer audit and manual testing the assets pre and post go live.
• Should contribute in creating the new quality process and documents.

Education, Qualifications, Skills and Experience

• Bachelor’s degree with minimum of 3 years of related experience working within an LMS environment (Preferred: Cornerstone or Degreed or Xyleme).
• Experience in Content curation and troubleshoot on eLearning contents issues.
• Experience with all aspects of learning solution development preferred.
• Excellent communication skills in Mandarin and English (Oral and Written)
• Experience in communicating with a variety of groups of customers at different levels.
• The ability to communicate how the training program and reporting works to support the business needs.
• Build productive working relationships with the business unit you support.
• Communicate effectively and possess strong business writing skills.
• Proficiency or ability to gain proficiency in eLearning software.
• Proficiency in training curriculum development preferred
• Effective organization and time management skills
• Possess outstanding customer service skills.
• Excellent time management skills with the ability to organize and prioritize effectively.
• Strong understanding of the pharmaceutical / healthcare industry, market dynamics and major AZ business drivers
• Strong oral and written communication skills
• Ability to work independently.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.