【AstraZeneca】【IDS】Omnichannel Engineering Lead, IDS OBU BRM, Digital Strategy & Platform

■ 職務内容 / Job Description

Job purpose
In alignment with AZKK’s stated goal of being #1 by 2025 and 2030 Vision, IDS (Information and Digital Solutions) department is currently playing a key role providing thought leadership and key digital and technological capabilities aiming to transform AZKK into a fully digitally enabled organization. To achieve this goal and vision, it is imperative to deliver seamless and personalized experience to our customers though all possible channels including F2F, Virtual Meeting, E-mail, Owned Media, 3rd party Media, real-time communication platform, SNS, Owned mobile application, etc.

The Omnichannel Engineering Lead are Salesforce platform experts who can spearhead the development of scalable Omnichannel platforms by taking the puzzle-pieces of business requirements, and design masterpiece solutions. This role is business problem and requirement focused, and a subject matter expert of architecture principles. Creativity in problem solving as well as being an excellent listener and communicator are probably the most emphasized facets of an Architect. Your role is focused on solution design while also building and implementing Salesforce Marketing Cloud, Data Cloud, etc.

These solutions should be designed to be adaptable to various customer engagement archetypes, tailored to align with the life-cycle stage and Customer Engagement Strategy of each target brand. This role is pivotal in customizing experiences to create personalized and effective customer interactions, a cornerstone of our digital transformation strategy. 

Role and Responsibilities
1.    Strategic Development and Integration
-    Oversee the strategic development of omnichannel platforms, ensuring they are adaptable to various customer engagement archetypes and suitable for different brand life-cycle stages.
-    Facilitate the integration of these platforms with broader digital solutions within the Information and Digital Solutions Division and Global IT network, aligning them with the division's overall strategy and objectives.

2.    Digital Innovation and Customer Experience optimization
-    Drive the adoption of innovative digital strategies to enhance customer experiences
-    Implement customer experience optimization strategies that leverage digital tools and content tailored to diverse customer archetypes, ensuring a seamless and engaging digital experience.

3.    Collaboration and Cross-Functional Leadership
-    Lead cross-functional teams, including collaboration with Marketing Operation team, global engineering teams and external vendors, to ensure seamless implementation and integration of digital platforms.
-    Foster strong relationships with local brand teams, sharing best practices and assisting in capability building.
-    Work closely with non-technical teams, providing guidance on digital content and channel strategies, ensuring alignment with overall business goals.

4.    Operational Management and Compliance Oversight
-    Manage the operational aspects of omnichannel platforms within the Information and Digital Solutions Division, focusing on delivering effective customer engagement experiences balancing efficiency.
-    Ensure adherence to legal and compliance regulations and maintain an ongoing dialogue with other business units to share learnings and best practices.

5.    Strategic Communication and Continuous Learning
-    Communicate the strategic importance of customer-focused digital strategies to leadership and stakeholders within AZKK and AZ Global organization.
-    Stay informed about the latest trends in customer engagement strategies and digital technologies, ensuring continuous learning and adaptation of the division’s digital approaches.

6.    Team Development and Mentoring
-    Mentor team members including external vendors, emphasizing the importance of a customer-centric approach within digital initiatives, and fostering a culture of innovation and adaptability.

■ 応募資格（経験、資格等）/ Qualification (Experience & Skill etc.)

【経験 / Experience】

＜必須 / Mandatory＞

- 5+ years of experience in digital transformation, strategy and platform rollout.
- 3+ years of experience in technology and business consulting 
- 3+ years of management experience.
- Strong expertise in modern technologies such as Salesforce Marketing cloud, Adobe CMS.
- Proven track record of delivering production grade Digital platforms in corporate settings.
- Understanding of cloud platforms such as AWS, Azure or Google Cloud.
- Experience in customer and user experience methodologies.

＜歓迎 / Nice to have＞

- Previous experience as a consultant or developer in SFMC and related technologies
- International experience, working with different countries and culture
- Experience working in an Agile project environment

【資格 / License】

＜必須 / Mandatory＞

- Bachelors or Master degree in Science, or a related field.

＜歓迎 / Nice to have＞

- Technical certification in Salesforce platform

【能力 / Skill-set】

＜必須 / Mandatory＞

- Strong communication and presentation skills.
- Strong project management skills.
- Ability to explain complex technical concepts to non-technical stakeholders.
- Demonstrated ability to lead and mentor a team of engineers, and analyst.

＜歓迎 / Nice to have＞

- Self-motivated character with strong commitment to delivery outcome and hold accountability.
- The ability to translate business requirements into technical design documents and to take these design documents and communicate them to developers

【語学 / Language】

＜必須 / Mandatory＞

日本語 Japanese：Native or Business level

英語 English：Native or Business level

【キャリアレベル / Career Level】

E

【勤務地 / Work Location】

Osaka or Tokyo

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.