Manager, Business Systems & Solutions Support

Introduction to role

The Manager, Business Systems & Solutions Support will lead the support and enhancement of our Veeva CRM system and other sales tools. This role involves coordinating Veeva CRM support and operations and working closely with the Director and Associate Director, Business Systems & Field Excellence to manage system enhancements, ensuring the platform meets business needs effectively. The ideal candidate will have a solid background in CRM systems (Veeva or Salesforce.com) and demonstrated abilities to drive exceptional support and systems enhancements.

The position involves interacting with various processes and collaborators and will be accountable for generating value for the Sales team in Veeva CRM. The position is dynamic, highly collaborative, and will play a critical role in setting the organization up for future success. The role sits within Business Operations and Commercial Effectiveness (BOCE) in the US Commercial organization.

Accountabilities

• Leading and facilitating the resolution of Veeva system issues in coordination with IT, ensuring user issues are resolved, users are communicated to, and user feedback is captured for future improvements

• Co-managing systems capability enhancements for meaningful Veeva enhancements, which enable field teams to achieve their objectives while reducing work in the system

• Support post-implementation activities, including troubleshooting and system optimization

• Create and manage CRM documentation and SOPs: ensuring that documentation is comprehensive, accurate, and maintained

• Working closely with the Systems Training Team to help them develop training programs to ensure the CRM system is utilized effectively

• Presenting new functionality and processes/tools to stakeholders

• Managing vendor relationships and investigating new system enhancements to continuously improve and optimize the use of existing platforms

• Staying informed about emerging technologies relevant to Veeva CRM, PromMats, Align, and Veeva Link

Essential Skills/Experience

• Bachelor’s degree

• 3+ years experience in supporting, implementing, managing, and enhancing a CRM or enterprise business platform such as Veeva or Salesforce.com

• Shown capability in effectively partnering with and supervising multi-functional teams, adeptly navigating between Business and IT customers

• Advanced Excel or equivalent software skills for data analysis

• Strong analytical thinking and problem-solving ability

• Excellent project management skills with ability to manage multiple tasks and deadlines

• The ability to collaborate with cross-functional teams to deliver high-impact systems enhancements

• Excellent presentation and communication skills with ability to interact with cross-functional stakeholders, including advanced PowerPoint skills

• Vendor management experience including offshore

Desirable Skills/Experience

• Consulting experience in strategy, management, or IT

• Veeva certification or Salesforce admin certification

• Veeva Vault/PromoMATs experience

• Experience in Life sciences/Pharma/Biotech/Healthcare industry

• Vendor management experience

• Experience working in JIRA or similar project management tools

Joining Alexion, AstraZeneca Rare Disease means embracing an opportunity where work isn’t ordinary. We are a beacon in the global Biopharmaceutical landscape. Our closeness to patients brings us closer to our work and each other. Combined with our brave, pioneering spirit – we are truly unique in R&D and healthcare. At Alexion, grow and innovate in a business with a rapidly expanding portfolio. Enjoy the vibe, entrepreneurial spirit, and autonomy of a leading biotech. You’ll join an energizing and kind culture where people build connections to explore new ideas and learn. As an important member of our commercial team, you'll be meeting the needs of some of the most under-served patients in the world. You will be empowered with tailored development programs designed not just for skill enhancement but for fostering a deep, empathetic understanding of our patient's journeys, aligning your growth with our mission. You’re supported by a community of exceptional leaders and peers ready to lift you in marketing, compliance, and beyond.

Ready to make a difference? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.