IT Technical Support

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca, we’re not afraid to do things differently. We’re resetting expectations of what a bio-pharmaceutical company can be. This means we’re opening up new ways to work, pioneering cutting edge methods and bringing unexpected teams together.

What you’ll do

We have a full-time, permanent opportunity for an IT Technical Support Specialist to join our Enterprise Technology Services (ETS) team. In this role, you will be responsible for the end-user experience and the effective delivery of IT services through AstraZeneca’s ‘AskIT’ service—an enhanced, walk-up IT support hub at key sites.

You’ll be at the forefront of ensuring seamless IT operations, troubleshooting technical issues, and delivering a high-quality customer experience.

Key Responsibilities:

• Act as the face of IT at AstraZeneca, providing exceptional front-line IT support.

• Deliver outstanding customer service through the AskIT desk, assisting users with troubleshooting, training, and device support.

• Resolve or triage technical queries, ensuring swift resolution while maintaining customer satisfaction.

• Manage incident and demand requests, escalating where necessary to ensure timely resolution.

• Maintain IT asset inventory, tracking loaned devices and managing equipment returns.

• Support onboarding and offboarding processes for IT equipment, ensuring a smooth transition for employees.

• Work collaboratively with other IT teams to resolve escalated issues and maintain system integrity.

• Maintain compliance with IT security protocols and best practices, ensuring adherence to company policies.

• Participate in a 24/7 shift rotation to support night shift operations where required.

Essential for the role:

• Degree in IT or equivalent professional experience.

• Knowledge of GxP / validated systems and IT support within a pharmaceutical or FMCG environment.

• Strong customer service skills with the ability to communicate technical concepts effectively.

• Hands-on experience supporting Windows 10/11, Microsoft Office 365, and Lenovo hardware.

• Proficiency in Active Directory, Microsoft Intune, and Entra (Azure AD) for user and device management.

• Experience in IT asset management, including tracking and maintaining inventory.

• Knowledge of ServiceNow or similar ITSM platforms.

• Ability to resolve hardware and software issues efficiently while maintaining a customer-first mindset.

• Understanding of basic networking principles such as VLANs, DHCP, and DNS.

• Ability to lift and install IT equipment (15kg+).

Desirable:

• Experience supporting Apple Mac OS/iOS.

• Familiarity with cloud storage solutions such as OneDrive and Box.

• Prior experience in an IT Tech Bar or IT training role.

Why AstraZeneca

At AstraZeneca, we will help you expand your skills and knowledge and unlock your best. Working at pace, you’ll be challenged and supported to grow – learning from inspiring leadership and exceptional teams who believe in the power of science to make a difference. Every day you will broaden your horizons and skills, finding opportunities to take the initiative and build a meaningful career.

AstraZeneca in Australia has been formally recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and as a Bronze Tier Employer within the Australian Workplace Equality Index (AWEI). Visit our ANZ Careers Page to learn more about our commitment to fostering a flexible, diverse, inclusive environment and our constant mission to be a ‘Great Place to Work’.

So, what’s next?

• Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it’s yours!

• If you’re curious to know please reach out to Sylvia Chand.

Where can I find out more?

• Our Social Media, Follow AstraZeneca on LinkedIn

• Visit our websites https://www.astrazeneca.com.au/careers.html and https://www.astrazeneca.com/

• For some useful hints and tips, please visit https://careers.astrazeneca.com/application-hints-tips

Application Open Date: 12 March 2025.

Application Close Date: 11 April 2025.

Location: 47 Talavera Road, North Ryde, NSW 2113.

Salary: 75k base – 90k base + super.

Role Type: Full-time Permanent.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.