Director, ETS - Service Asset Configuration Management
AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express different perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.
The AstraZeneca IT function has undergone significant IT transformation to improve performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a great experience and overall service excellence as part of our IT Strategy. AstraZeneca’s Workplace & Enterprise Services function is committed to deliver excellent service and technologies to ensure our IT services meet current and future business needs.
The Workplace & Enterprise Services (WES) team is accountable for:
Ensuring our workforce has the right tools and services to be most effective in their workplace. This includes end user devices and operating systems, printing, collaboration tools and conferencing. All of which must work seamlessly and continue to be current and relevant to the business.
The provision of Enterprise Management, Monitoring and Security tools used across the broader AZIT organization, driving availability through proactive, pre-emptive management of our infrastructure.
The Enterprise Service Management platform (ServiceNow), driving and delivery automation and optimization to ensure that our processes are as efficient and effective as possible.
Lifecycle and currency across our infrastructure, including End User, Server and Networks environments.
The Service Asset & Configuration Management (SACM) function is accountable for Hardware and Software Asset Management and the Configuration Management Database that underpins IT Service Management for AstraZeneca.
Hardware Asset Management defines and governs against the global standards for hardware asset lifecycle from cradle to grave, across all Infrastructure asset classes including, Server, Network, Laptop, Desktop, Video Conferencing & Mobile devices, effectively leading risk.
Software Asset Management reports and analyses software usage against entitlement, identifying gaps and supporting application and service owners remediate any non-compliances and in doing so provides audit defense.
CMDB Ownership defines, measures, governs and manages the data within the CMDB, ensuring that our inventory is complete, accurate and leveraged as the source of the truth to underpin ITSM processes and key business decision making i.e. application rationalization & TCO analysis.
Key Accountabilities:
Defines the short-, medium- and long-term strategy for the CMDB (ServiceNow & Flexera).
Chair various governance boards focusing on the CMDB and Management of Assets.
Responsible for the Service Asset and Configuration Management process across AZ IS and across all the business including suppliers (application and infrastructure).
Accountable for the end-to-end governance for Software and Hardware asset management, using discovery and automation tools to ensure accuracy and auditability.
Accountable for delivering a CMDB and asset register that is accurate, effectively controlled and updated to ensure efficient and effective management of the IS estate.
Accountable for supervising internal audits and running the plan to address findings.
Implement appropriate service asset and configuration policies and standards as required.
Engage team members across AZ IS to highlight the importance and value that can be delivered by the CMDB.
First point of escalation for any issues related to the quality of data in the CMDB. Accountable for ensuring initiatives are delivered to improve data quality.
Proactively drive improvements in service asset and configuration service, processes and procedures.
Responsible for defining and governing performance metrics required to lead team performance and ensure effective delivery.
Accountable and responsible for working with the Business Performance team to track and realise the benefits case stated for the CMDB.
Run governance and plans releases to ensure the configuration of Service Management toolset meet the needs of key partners, including Process Leads.
Defines and agrees priorities and roadmap for the ServiceNow, Flexera and CMDB.
Ensures continual Service Improvement methodologies are followed and continually measured
Recommends and implements enhancements, upgrades and fixes to the ServiceNow & Flexera tool set such that there is minimal unplanned impact on user operations.
Successful candidates will be required to demonstrate the following experience, capabilities & skills:
Demonstrable experience operating and maintaining Asset Management and CMDB (ServiceNow & Flexera Preferred).
Experience leading and developing Config management strategies in a global organisation.
Excellent stakeholder management and experience working and dealing with suppliers and vendors.
Technical knowledge of the ServiceNow platform is an advantage.
Great communication, facilitation and relationship building skills with the ability to work with others to achieve objectives.
Demonstrable ability to work effectively in a matrix organization.
Experience in a globally distributed team environment.
A self-starter with high levels of drive, energy, resilience and ability to take the initiative.
Ability to analyse requests or issues and deliver the best possible solution.
Ability to prioritize, re-schedule or adapt to changes.
Ability to make decisions in pressure situations.
Can work well in diverse, multinational teams and influence others to achieve positive outcomes.
ITIL training (preferred).
Experience leading services and projects in an agile DevOps environment (preferred).
Business Analysis experience.
Influencing and Innovation skills.
Good written and verbal skills, fluent English.
High level of customer focus.
WHY JOIN US?
We’re a network of ambitious self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into exploring new leading-edge
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of four days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
AstraZeneca offers an environment where innovation thrives amidst growth and evolution. We pioneer new approaches across our sites, empowering teams to foster a Lean mindset for sustainable practices. Every change is made to deliver better outcomes for patients. With cross-functional collaboration, diverse expertise guides us to overcome obstacles. Our supportive team resolves issues by drawing on varied experiences. Here, adaptability is key as we navigate constant change. Join us in leading the reduction of waste on sites and expanding into new markets.
Ready to make a difference? Apply now to be part of our dynamic team!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
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