Business Process Document Manager
Job Title: Business Process Document Manager
Location: Durham, Emperor Blvd
At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.
Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office is purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.
Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.
Introduction to Role:
Clinical OperationswithintheBiopharma business unitis accountable for the delivery of clinical studies.
Process, Quality &Business Capabilityserve acrossAstraZenecaR&D(Research & Development),providingdata-driven insights to inspection readiness, regulatory compliance, processes,and learning. Listening to AZ and external Voice of the Customers, aligning to AZ goals,and removing the worry about our procedures, CAPAs(Corrective and Preventive Actions),Quality Issueswhilst implementing major change initiatives.
Business Process Management& Optimisationdeliversprocess excellence through a strong core capability partnering cross functionally to drive efficient continuous process improvements using leanmethodology& data insight. Resulting in optimised clinical studyprocesses fit for the future.
TheBusiness ProcessDocumentManageris a member of theBusiness Process Managementand Optimisation (BPMO) Document Managers team, andis responsible forcontrol, security, accessibility,developmentandtimelydeliveryofprocess relateddocuments for the clinical business processesowned by BPMO.
On “Business as Usual” (BAU) theBusiness Process Document Managerwill supportassignedbusinesssub-processesand as such will work closely with theBusiness Process Ownersaccountable for thosesub-processesin day to day maintenance ofassignedarea, including but not limited to authoring of documents, trainings, managing reviews and communication,applying lean methodologiesand seeking for continuous improvement.
As part of this roleBusiness Process Document Managerwillberesponsible formanaging process “toolkits” and the maintenance and upkeep of the toolkit platform and contents as well as all communicationsregardingprocess updates supporting their business process areas.It will includeworkingclosely with Document Management System team to ensure that the processes/standards is adhered to and provide feedback to the Quality team following issue analysis arising from the BPMO process management.
Business Process Document Managerwill work on developing and applying improvementswithin processdocuments managed by BPMOapplying lean methodologies and technical features of MS Office packageas well as looking for improvements for central templates owned by R&D andappliedbyBPMO.Rolewillact as a champion for processand document managementexcellence,and role model adherence to the business process framework.
As the need arises, will act as a mentor for other BPMO colleaguesin document management related areas.
As required, willwork closely with IT team tofacilitatethe smooth operation of the document management system.
As part of this roleadditionalresponsibility can be assignedin relation to operational maintenanceand administrationof BPMO usedtools in process management (ticketing system for process questions, R&D repository for process toolkits).
Accountabilities:
Develop andmaintainprocess related documentation (mandatory, best practice and training)within anassignedsub-processesas per agreement with Business Process Owner
Maintain assigned process toolkit(s)and relevant tools (for example MS teams channels)
Manageprocess related questionsin relevant process ticketing system
Participate and engageinprocess networkor appropriate forums to encourage best practises
Participate and support improvement projects
Drive adherence tomanaging procedural documentsprocessin daily work
Manage continuous improvement and change
Facilitate sharing of good practice and learningwithin function and cross functionally
Identifyissues and risks, escalate asrequiredthroughappropriate governanceforums
Manage links with related processes
Essential Skills/Experience:
Bachelor’sDegreeinan appropriate disciplineor equivalent experience
Experience in document management and document management systems
Goodknowledge of ICH GCP, understanding of clinical trials
Proven ability of working with multiple documents on global level (creation, revision, maintenance) up to the standards
Change management
Demonstrated skills to deliver to time, cost,and quality
Proven ability being an end user of a process
Proven ability in communication both orally and in writing on a global level
Proven ability in presentation skills
Demonstratedability inknowledge transfer(mentoring)
Collaboration andproblem solvingskills
Experience in working successfully and collaborativelywithin own team as well as cross-functionally
Desirable Skills/Experience:
Experience within a pharmaceutical or clinical background
Experience as a process owner in clinical process management
Knowledge of business process management tools and lean methodologies
Experience ofutilizingstandard process improvement methodologies (e.g.,LeanSixSigma) toidentifyroot causes of process issues andidentifyareas of process improvement
Demonstrated abilitysee change as an opportunity to improve performance and add value to the business
Where can I find out more?
- Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
- Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/
- Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en
- Our US Footprint: Powering Scientific Innovation - YouTube
AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.
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Date Posted
10-Mar-2026Closing Date
17-Mar-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
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