CRM & Data Operations Manager

Job Title: CRM & Data Operations Manager

Location: Dublin

Competitive salary and benefits

Introduction to role:

Are you ready to own a market-wide CRM rollout and turn data into decisive action? Do you want to see your work directly elevate field effectiveness and omnichannel engagement while supporting the journey of medicines from labs to patients?

Based at Blanchardstown Road North and reporting to the Head of Innovation & Business Excellence, you will lead the integration of commercial platforms, data visualization tools, and IT-delivered services across the Irish market. As the single point of contact for IT and the driver of new digital capability adoption, you will equip brand, omnichannel, and field teams with reliable technology and insights that sharpen decision-making and execution.

Your impact will be tangible: creating a robust CRM and data ecosystem that delivers trusted insights, supports operational excellence, and prepares the organisation for AI-enabled ways of working. Through strong data stewardship, governance, and integration across platforms, you will ensure data is structured, connected, and accessible, enabling faster decision-making, more effective customer engagement, and scalable digital innovation.

Accountabilities:

Ireland CRM Rollout & AdoptionLead the successful implementation and adoption of the new Ireland CRM, ensuring effective configuration, testing, training, and business readiness.

CRM Platform ManagementOwn and continuously improve the CRM platform, ensuring it supports business priorities, customer engagement, and operational effectiveness.

Data Governance & StewardshipMaintain high-quality customer, account, territory, and activity data through strong governance, standards, and controls.

Data Integration & ManagementConnect and manage internal and external data sources, creating a trusted and scalable commercial data foundation.

Reporting & InsightsEnable accurate reporting and dashboards that support performance management and business decision-making.

Automation & AI ReadinessDrive data structures, processes, and automation capabilities that prepare the organisation for advanced analytics and AI-enabled solutions.

Technology CoordinationAct as the key business contact for CRM and data-related platforms, working with IT, vendors, and global teams to deliver enhancements and resolve issues.

Continuous ImprovementIdentify and implement opportunities to improve data quality, system performance, efficiency, and business value.

Essential Skills/Experience:

- Proven experience in CRM management, data management or commercial operations in pharma or life sciences

- Data fluency and technical background

- Strong project management skills with the ability to lead cross-functional initiatives

- Strong technical aptitude with experience managing data, improving data quality, automating processes, and turning information into actionable business insights.

- Excellent stakeholder engagement and communication skills

Desirable Skills/Experience:

• Experience implementing and supporting CRM systems.

• Strong data governance and data quality expertise.

• Experience driving system adoption and process improvement.

• Ability to automate processes and improve business efficiency.

• Experience working across local and global teams.

• Strong analytical and problem-solving skills.

• Understanding of compliance requirements in regulated industries.

Why AstraZeneca:

Join a company where digital, data, and technology work side by side with science to speed meaningful advances to patients. You will find unexpected teams in the same room unleashing bold thinking, pairing commercial insight with cutting-edge platforms to create clarity from complexity. We value kindness alongside ambition, giving you the autonomy to lead and the support to learn. Here, your craft in CRM, analytics, and delivery does more than streamline operations—it helps the organization move faster and smarter so life-changing medicines reach the people who need them.

Call to Action:

If you are ready to build a CRM and data foundation that sharpens decisions, powers omnichannel execution, and leaves a real mark on patient impact, we want to hear from you!

Date Posted

24-Jul-2026

Closing Date

06-Aug-2026

Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.