Senior Engineer - Integration developer - ServiceNow

Job Title: Senior Engineer - Service Now

Grade - D1

Job Title: Senior Engineer - Integration Developer (ServiceNow)

Introduction to role:

Are you ready to lead AstraZeneca's transformation in the ServiceNow landscape? As a Senior Engineer - Integration Developer, you'll have a key role in transitioning our platform from a centralized model to a federated operating model. This position requires a visionary who can understand global functional considerations and provide thought leadership for ServiceNow products. You'll be instrumental in developing and implementing operational processes and key controls, ensuring successful adoption of the Integration Hub product and its integrations across various enterprise functions like HR, Finance, and Portfolio Management. Are you ready to bring to bear technology to make a difference for patients and save lives?

Accountabilities:

In this dynamic role, you will gather requirements, engage with collaborators, and configure/develop solutions in ServiceNow with precision and quality. You'll meet project deadlines while ensuring compliance and quality standards. Your proactive approach will support the organization's growth and expectations. Key responsibilities include supporting debut and hyper-care phases, training new team members, handling incidents, and delivering solutions using an agile-based model. You'll develop integrations with third-party tools and validate technical solutions before deployment. Additionally, you'll implement coding and design according to ServiceNow standards, take part in requirement gathering phases, and analyze technical development requirements.

Essential Skills/Experience:

• 4-5+ years’ experience in ServiceNow (Must) in development and Integration projects
• Strong experience in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Service Portal, Angular JS, Widgets, Workflow, Catalogue Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow Custom Activities
• ITIL Foundation certification (Preferred)
• Experience working on building integrations that consume external APIs or build APIs for external systems consumption
• Various module Knowledge (ITSM, ITOM, HR, Finance, GRC etc)
• Ability to learn innovative technology and adopt changing business requirements
• Strong customer handling and communication skills (must), ability to collect requirements, translate requirements into technical design (detailed design), development of requirement in ServiceNow, fix any defects, support UAT
• Experience in handling Agile based delivery model
• Able to produce high quality work
• Work with the ServiceNow platform team, senior solution engineers, enterprise architecture, and the wider Product Manager community to find the best solutions for the company
• Demonstrated understanding of service management processes, operations, and procedures
• Supports Administrators in case of expert help required to solve production issues with the product
• Ability to word independently or in a team with minimal supervision

Desirable Skills/Experience:

• Good knowledge in Perl programming
• Basic knowledge in Python
• Strong and in-depth knowledge in JavaScript
• Basic knowledge in Unix-SHELL Scripting
• Good knowledge in Power Shell scripting
• Good Knowledge in REST/SOAP API’s
• Should have good knowledge of ServiceNow Scripting
• LDAP/Active Directory Knowledge preferred
• Firsthand development, management, and deployment experience with ServiceNow

AstraZeneca offers an environment where innovation thrives. We are driven by diverse perspectives and united by our passion for learning. Our team celebrates different backgrounds and experiences, fueling a culture that challenges the status quo. Here, you can bring fresh ideas to the table and continuously grow. We partner across the business to leverage leading technologies and explore data for improved decision-making. Empowerment is key; we encourage our specialists to express their ideas freely. Join us to make a real impact on patients worldwide.

Ready to take on this exciting challenge? Apply now to become part of our transformative journey!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.