Senior Engineer - Collaboration Service

Job Title: Senior Engineer - Collaboration Service

GCL: D2

Introduction to role:

Are you ready to make a difference in a world-leading pharmaceutical company that operates across more than 100 countries? As a Senior Engineer in our Collaboration Service team, you'll be at the forefront of supporting and maintaining a vast infrastructure that spans continents. Dive into a dynamic environment where your expertise will directly impact our ability to develop life-changing medicines.

Accountabilities:

• Monitor alerts and handle service requests efficiently.
• Diagnose and resolve P3 & P4 end-user related incidents.
• Build and deploy servers and other infrastructure services.
• Conduct initial triaging and remediation for P1 & P2 incidents, raising when necessary.
• Manage incident queues and create & implement change requests.
• Fulfill requests for standard changes, including server builds and service catalogue items.
• Create and update Known Error documentation.

Essential Skills/Experience:

• Bachelor Degree or equivalent with 6 to 9 years Operational experience.
• Experience in managing Incidents, Problems, changes and capacity management aspects.
• Demonstrated ability handling large number of incidents via. Any ITSM tool.
• An ability to work effectively in a matrix organization is essential.
• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence.
• MS Office 2016, and the version lifecycle of these products
• Exchange O 365 suites of products deployment and migrations
• Exchange O365 account administration\ troubleshooting
• Exchange calendar/shared folder permissions and delegation.
• Perform/create queries and user account
• Migrations - Mailboxes, Public Folders, User Profiles
• Microsoft Azure administration - adds moves, and changes
• Troubleshoot/resolve raised Help Desk issues relating to O365
• Managing MS teams & Troubleshoot/resolve the real-time issues

Desirable Skills/Experience:

• Diploma\Bachelor’s degree
• Multi years of work experience in Technical teams working in Shifts.
• ITIL Certification and any one technical certification

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, you'll be part of a team that combines ground breaking science with leading digital technology platforms. Our work has a direct impact on patients, empowering the business to perform at its peak. We foster an environment where innovation thrives, enabling you to explore new solutions and tackle challenges that have never been addressed before. With a commitment to transforming lives through data, analytics, AI, machine learning, and more, you'll be joining us at a crucial stage in our journey to become a digital and data-led enterprise.

Ready to take the next step? Apply now and be part of our mission to disrupt the industry and change lives!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.