Senior Consultant - DAAI Critical Ops

Job Title: Senior Consultant

Career Level: D3

Introduction to role:

AstraZeneca is a global biopharmaceutical business with a focus on discovering, developing, and commercializing prescription medicines. Our purpose is to push the boundaries of science to deliver life-changing medicines and greater efficiency & innovation in healthcare.

As science advances, technology must keep pace. AstraZeneca has created a world-class IT organization by radically reinventing the current IT operating model and organization design; optimizing the supplier ecosystem and insourcing; establishing a network of global Technology Centers; and driving significant Infrastructure and Technology transformation, cultural change, and risk management.

As a Senior Consultant in the Commercial IT SSD Data, Analytics, and AI Critical Operations Team, you will be responsible for managing critical operations to ensure the reliability, availability, and performance of key systems. You will work alongside a team of operations professionals, implementing standard methodologies, and developing strategies to maintain operational excellence under various conditions. Collaborate with multi-functional teams, including DevOps, Platform Engineering, Security & Business Teams to ensure alignment of critical operations with business objectives. Identify and help drive continuous improvement initiatives to streamline processes and enhance automation to ensure products are delivered in a timely manner and of quality. Maintain working knowledge of platforms and business insight enabling balanced strategy-aligned roadmap management and prioritized backlog delivery.

Accountabilities:

Operations and Incident Management

• Oversee the development and execution of incident response plans for critical systems

• Lead the response to major incidents (P1/P2) system outages and critical failures and delays), ensuring swift resolution and minimal impact on operations

• Facilitate communication and coordination during critical incidents

• Evaluate existing operational processes and workflows, identifying opportunities for improvement

• Implement best practices to streamline operations and enhance overall efficiency

• Collaborate with Platform Success & DevOps teams to identify and mitigate operational risks

• Ensure Critical Operations team is trained and is using the latest monitoring solutions to ensure real-time insight into product and platform health and performance

Service Introduction

• Ensure comprehensive documentation is available for critical operations processes, procedures, and incident response plans

• Ensure that documentation is up-to-date and accessible to relevant team members

• Ensure a structured knowledge transition process is established and followed for acceptance of new service requests

Essential Skills/Experience

• Degree level education in computer science, information technology, or a related field

• Demonstrable experience in a leadership role overseeing critical operations or IT operations

• Solid understanding of IT infrastructure, systems, and operations management

• Experience with incident response frameworks and methodologies

• Knowledge of data processing frameworks (e.g. Apache Spark, Databricks) and data storage solutions (e.g. data lakes, warehouses)

• Experience with data orchestration tools (e.g. Apache Airflow)

• Ability to interpret and communicate technical information into business language

• Excellent problem-solving and decision-making skill in high-pressure situations

• Strong communication and interpersonal skills

Desirable Skills/Experience

• Customer engagement experience

• Demonstrable experience in identifying and driving continuous improvement opportunities

• Working knowledge of Agile Software Development techniques and Methodologies

• Demonstrate initiative, strong customer orientation, and cross-cultural working

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca couples technology with an inclusive mindset to cross international boundaries and develop a leading ecosystem. We work in multi-functional teams at scale, bringing together the best minds from across the globe to uncover new solutions. Here we think holistically about how to apply technology, building partnerships inside and out. We drive simplicity and efficiencies to make a real difference.

Ready to make an impact? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.