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ETS - Solutions Engineer (Ops Enablement) - Chennai / Guadalajara

Lieu Chennai, Tamil Nadu, Inde Guadalajara, Jalisco, Mexique Job ID R-122562 Date de publication 12/02/2021


The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.


Individuals will assist with the design, development, implementation and support of AstraZeneca IT Infrastructure technology. Working under guidance ofmore senior employees, the role holder will be involved in analysing requirements, implementing components of solutions as well as supporting solution enhancements and maintenance, which may require a close collaboration with third party suppliers. TheOps Enablement SolutionEngineer will adhere to the established AstraZeneca lifecycle methodology and practices. This may include maintaining program libraries and technical documentation of individual components within solutions.

  • Develops technical expertise and shares knowledge as required with project teams working on the development, implementation, maintenance and improvement ofIT Infrastructure Operationssolutions 

  • Provides support in reviewing technical designs and ensuring adherence to the AZ Architecture Roadmap, Information Services Strategy and High Level Designs, as well as regulatory requirements and standards

  • Assists in the preparation of business cases, Request for Proposals, supplier selection and evaluation of proposals

  • Assistsmore senior employees in defining infrastructuresolutions, ensuring alignment with the target benefits and value expected

  • Assists in the design, development, configuration and documentation ofinfrastructurecomponents

  • Provides support with performance analysis and document solution components

  • Gathers and collates management reporting information on existinginfrastructuresolutions and services

  • Performs maintenance and support activities, routine analysis and evaluation on resource requirements necessary to maintain and/or expand service levels

  • Supports investigations of problems within existing solutionsutilising ITIL V3.0 principles

  • Must demonstrate the capability to identify and propose innovative solutions to improve service performance


Education, Qualifications, and Experience


  • Higher education with demonstrated capability to perform in a complex IT environment

  • Prior experience in an Information Services/Information Technology environment with good business acumen

  • Experience of dealing with 3rd party suppliers

  • Experience of working within a quality and compliance environment and application of policies, procedures andguidelines

  • Evidence of designing, testing and maintaining solutions

  • Experience of sharing knowledge/ information and implementing any changes 

  • Well versed in ITIL V3.0 practices and process

  • Evidence of designing, shaping and implementing innovativeinfrastructuresolutions and driving any changes 

  • Relevant qualifications in Enterprise Management, Monitoring and Security Tooling


  • Degree level education in computer science or similar

  • Good commercial awareness and understanding of the external market

Skills and Capabilities


  • Good communication skills supporting joint working with geographically remote colleagues

  • Ability to interpret and communicate technical information into business language and in alignment with AZ business

  • Sometrack record of designing, engineering and implementing Observability platforms, leveraging Enterprise Management, Monitoring & Security Tooling

  • Someindustry experience and ability to interact effectively and lead technology roadmaps with 3rdparties


  • Demonstrate initiative, strong customer orientation, and cross-cultural working


We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into

exploring new leading-edge technology.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact. Technology at AstraZeneca is a home for purposeful disruptors!


AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.


Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.


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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

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