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ETS - Hardware Asset Manager - Chennai / Guadalajara

Lieu Chennai, Tamil Nadu, Inde Guadalajara, Jalisco, Mexique Job ID R-122532 Date de publication 11/30/2021


The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.


The Service Asset& Configuration Management (SACM) function is accountable for Hardware and Software Asset Managementand the Configuration Management Database that underpinsIT Service Management for AstraZeneca.

  • Hardware Asset Management defines and governs against the global standards forhardware asset lifecycle from cradle to grave, across all Infrastructure asset classes including, Server, Network, Laptop, Desktop & Mobile devices, effectively managingrisk.

  • Software Asset Management reports and analysessoftware usage against entitlement, identifying gaps and supportingapplication and service owners remediate any non-compliancesand in doing so provides audit defense.

  • CMDB Ownershipdefines, measures, governsand manages the data within the CMDB, ensuring that our inventory is complete, accurateand leveraged as the source of the truthto underpin ITSM processes and key business decision makingi.e. application rationalization & TCO analysis

The HardwareAsset Manager role isaccountable for defining our Hardware Asset Management processes and standards and governingthedistributedorganisation againsttheirsuccessful execution.  Accountablefor monitoring, reporting and addressing anynon complianceswith local process owners to ensure adherence.  This role works with service owners across Enterprise Technology Services (ETS) to ensure thatprocess changes through technology innovation can be incorporated into the global standards andwe continue to manage the risk of distributed & centralised assetsappropriately.

TheHardware Asset Manager rolehas:

  • Ownershipand accountability forHardware Asset Managementincluding standards, governance, reporting and compliance

  • Responsibilityto driveremedial actions where non compliances are found across the globally distributedestate

  • Audit responsibilityensuring that as acontrol owner, hardware asset management is audit readyat all times, with any risks appropriately tracked and managed

  • Engages with key Stakeholdersto ensurestandards are effective and meetcontrol and functional requirements

  • Delivers service improvementstoasset management standards and processesto ensure they are simple and effective to use. 

  • Manages our technology partnerseffectively to ensureAZ is on the leading edge of technology innovation, both benefiting from and shaping our partners roadmaps

  • Lead and continuously develop a strongmatrix teamof global process owners, who’s responsibility is todeliver against the standards defined by this role

  • Accountablefor Risk and Compliance across the services

  • Responsiblefor the definition of successful business cases, interlocking investment todrive improvements

  • Be a key member of theWorkplace and Enterprise ServicesSACM Leadership Teamto ensure that the team continues to develop and grow and that strategies are aligned and executed effectively.

Reports to theWorkplace & Enterprise ServicesSACM Lead


Education, Qualificationsand Experience


  • Experience of managing an IT Service team

  • Strong experience of  developing and managing relationships with both customers and suppliers

  • Application of policies, procedures and guidelines and providing expertise to business group

  • Excellent knowledge and experience of risk management and assessment

  • Must have experience of dealing with Internal Audit, Risk and Compliance


  • Business Administration / Information Service Degree

  • ITIL training / service management accreditation

  • Technical skills, awareness and experience

Skills and Capabilities


  • Strong communication, facilitation and relationship building skills

  • Strong influencing and negotiating skills


  • Ability to work well in diverse, multinational teams andproven ability to influence others to achieve positive outcomes


We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into

exploring new leading-edge technology.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact. Technology at AstraZeneca is a home for purposeful disruptors!


AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.


Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.


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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

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