Analyst - US Data Operations

Job Title - Analyst - US Data Operations

Career Level - C3

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities.

What we do:

A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

• As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.

• A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.

• We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

• We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done – for our patients, for our customers, for our teams.  

• We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers) to push the boundaries of science to deliver life-changing medicines for patients.  With the accomplishments, commitment and passion that you bring, I’m excited about what we will achieve together towards realizing AstraZeneca’s bold ambition.  

ABOUT THE ROLE

The Data Steward is responsible for managing the data quality within CRM and MDM including, routine reporting, DCR queue, data standardization, research, cleansing, and de-duplication and establishing quality expectations and enforcing standards and best practices.

Job Description

Role and Responsibilities

• The Data Steward is responsible for manually updating the attributes of Alexion managed records to improve core data, such as reaching to users to get proof and updating provider affiliation information via DCR.

• Manage Customer Data Change Requests

• Ensure timeliness and adherence to standard operating procedures

• Ensure quality and apply Business and Compliance Rules

• Ad-Hoc Data Analysis and Data Extracts

• Make required phone calls/emails to requesters for informational updates

• Apply new verified data elements to core database records

• Assure that new data elements are not duplications of existing core data elements

• Accurate listing of newly applied data elements to the core database records

• Removal of incorrect data elements and database records from core databases

• Documentation of actions taken and required notation

• Audit the data quality of peers (other Data Stewards)

• Coordinate via Service Requests for tasks required in MDM and CRM to be done by IT teams.

• Maintain CRM and MDM aligned in Customer Data: Monitor the flow of data between MDM, CRM and other databases for accuracy and data quality.

• Process GDPR related requests (opt-outs from Open Data, opt-outs from Alexion)

• Enter and validate accounts, professionals and other client information considering CRM transactions: Calls, Consent, Events attendance.

• Report progress to direct line manager

• Develop, implement, and maintain data quality processes, training, and reference materials

• Follow data quality rules and processes to remove duplicate data, cleanse inaccurate data, standardize data entries, and schedule data analysis reports.

• Perform daily CRM/MDM maintenance and project-based tasks, including resolving data issues, running data quality searches taking additional external research steps as needed.

• Understand the current state of data providers and how data is entered into the CRM/MDM by various user profiles/application interfaces.

• Plan the priority areas of improvement and selected any tools needed to support data quality programs (e.g. reporting) and develop a cadence of regular database maintenance.

• Be part of initiatives to begin to automate recurring data quality tasks and streamline/standardize dimensions needed for reporting and analysis

Essential Skills and experience

• Strong analytical and problem solving skills

• Strong knowledge on databases and database concepts, SQL, analytical tools

• Familiarity with MS Office Tools – Word, Excel, PowerPoint

• Document processes and adhere to standard operating procedures and processes

• Basic project management skills and be detail oriented

• Capable of managing multiple projects/requests simultaneously

• Work in teams, Collaborate and ensure Compliance

• Basic to limited exposure to issue/ticket management and/or tracking tools (ex: JIRA, ServiceNow)

Desirable Skills and experience

• Exposure to MDM tools and systems – Informatica, Veeva

• Familiarity with tools like QLIK, PowerBI, Snowflake

• Industry Data knowledge – OneKey, Veeva Open Data, Definitive Health Care data, Payer Data etc.

WHY JOIN US?

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.